Refund policy

RETURN & REFUND POLICY

Last updated: May 7, 2026

1. OVERVIEW
We want you to be fully satisfied with your purchase.
This policy explains your rights and our procedures regarding returns, refunds, and cancellations in accordance with applicable consumer protection laws in the European Union (EU) and the United Kingdom (UK).

2. RIGHT OF WITHDRAWAL (EU & UK CUSTOMERS)
If you are located in the EU or UK, you have the legal right to withdraw from your purchase within:

30 days from the date you receive your order

You are not required to provide a reason.

To exercise this right, contact us at:
info@sennire.com

3. RETURN CONDITIONS
To be eligible for a return:

The item must be unused
The item must be in its original condition and packaging
Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

4. RETURN PROCESS
To initiate a return:

Returns sent without prior authorization may not be accepted.

5. RETURN SHIPPING COSTS

Defective, damaged, or incorrect items:
We cover all return costs

Change of mind or withdrawal:
The customer is responsible for return shipping costs

6. REFUNDS
Once we receive and inspect your return:

We will notify you of approval or rejection

If approved, your refund will be issued within:
30 days

Refunds are made to the original payment method.

7. NON-RETURNABLE ITEMS
The following items cannot be returned:

Digital products once delivered or downloaded
Personalized or custom-made items
Items not suitable for return due to hygiene reasons (if applicable)

8. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your item arrives:

Damaged
Defective
Incorrect

You must contact us within:
48 hours of delivery

We will:
Replace the item at no cost, or
Issue a full refund

We may request photo evidence to process your claim.

9. MISSING OR LOST ORDERS
If your order has not been delivered within the expected timeframe:

We will:
Investigate with the carrier
Provide a replacement or full refund if necessary

10. LATE OR MISSING REFUNDS
If you have not received your refund:

Check your bank account
Contact your payment provider
Contact us at info@sennire .com

Processing times may vary depending on your bank.

11. ORDER CANCELLATIONS
Orders may be cancelled:

Before they are processed or shipped

If already shipped:
You must follow the return process

EU and UK customers retain their 30-day withdrawal right (legal minimum is 14 days; we offer 30 days).

12. ABUSE OF POLICY
We reserve the right to refuse returns or refunds in cases of:

Fraudulent claims
Repeated abuse of the return policy
Suspicious activity

13. CONTACT
For all return and refund inquiries:

Email: info@sennire .com

Response time: 24–48 hours

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Refund policy

RETURN & REFUND POLICY

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